FAQs

Product

  • All artwork comes digitally signed in the bottom right hand corner of the print. For more information see Print & Framing Info.

  • All prints and frames are made custom to order in Australia by Atkins Lab.

  • All Fine Art Prints and Framed Prints are printed on Master Fine Art Smooth Cotton paper. Master Fine Art Smooth Cotton paper is one of the world’s most popular papers and is a valued all-rounder for high-quality pigment printing. The white cotton artist’s paper, with its wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. This paper produces outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail.

  • All unframed fine art prints come with a 5mm white border on each side to assist with handling and framing.

  • Framed prints are available in three different framing styles - Tasmanian Oak, Satin Black & Satin White. The finished print is carefully mounted to board with archival adhesive, matted and then framed in Italian sourced mouldings with a lightweight acrylic glazing that protects your picture. All frames are a medium frame (approximately 20x30mm) and come ready to hang. Size ordered is the actual print size, not including matting and framing. For more info see framing information below.

    Further information on frames is located here.

    If you’re chasing a different style of frame or size, please use the contact form.

  • If you have ordered an unframed print it will arrive in a rolled cardboard tube. For best results I recommend taking the print to a local framer who specialises in handling the artwork. If you plan on handling the print yourself, please consider doing so in a safe and dry area whilst using microfibre gloves. Please do not any paper clips, rubber bands or sticky tape on the print.

    For framed prints please use a microfibre cloth to lightly clean the frame. Ensure a hook is installed that will adequately carry the weight of the framed print.

  • Yes! I love getting creative and offering a larger range of options than are offered through the store. I’m happy to work with you to provide any kind of custom sizing on various print mediums that you are looking for. Please use the contact form so I can further assist.

  • Canvas prints can be ordered by s custom order. Please use the contact page.

  • No, sorry I cannot offer digital downloads of fine art prints as there is no way of controlling how they will be used.

    I do offer digital downloads of surfers from photographed sessions for personal use only. They can usually be found here. If you cannot find the image you are after please use the contact form.

Shipping & Returns

  • This needs to be answered after sorting postage and payments…….

  • All prints are custom made to order. Once you have confirmed your order it will typically be processed within 24-48 hours and is then sent off to the lab for printing. This process can take up to 2 weeks + postage for rolled prints and up to 3 weeks + postage for framed art works.

    If you require a more urgent time frame, please contact me before ordering and I’ll do my best to help you out.

  • Please note, once your order is received, if you change your mind there are no returns or exchanges. Your artwork is custom made to order.

Other

  • Please use the contact form here. I’ll get back to you as soon as possible.